Customer Service – The Key to Surviving Economic Downturns

Without customers your business cannot survive. Use this training to turn your need for customers into your customer’s needs to generate profit for your business. LRS Consulting, Inc. will teach you how to use your personal traits to keep customers satisfied both in person and virtually. Learn how to turn complaints into golden opportunities for your business.

Key takeaways:

• Importance of understanding your customers’ expectations post COVID-19
• How to best compete with your customer’s last experience

Who should take this course:

All business owners

Course delivery:

Registration required. Class will be delivered online via Zoom. Class size is limited to 10 participants to allow for more individualized training and questions. A waiting list will be kept and additional classes may be added if there is enough demand.

About the Instructor:

LRS Consulting, Inc. provides small businesses across the U.S. with a variety of small business solutions. Throughout her extensive career, Ms. Sutton-Nutsch has worked with over 2,000 start-ups and existing small businesses in the U.S. and has received multiple awards from the SBA, ASBDC, and KSBDC.

About the Training:

The North Central Regional Planning Commission is hosting a series of FREE trainings through June 2022 for residents, businesses and nonprofits located in the 12-county NCRPC service area including the following North Central Kansas counties: Clay, Cloud, Dickinson, Ellsworth, Jewell, Lincoln, Marshall, Mitchell, Ottawa, Republic, Saline, and Washington. Learn more and view the full calendar of available courses.